Nobody plans a slump. You just stop doing the things that prevent one.
Mine started with a great quarter. That was the problem.
I came off that quarter feeling like a different rep. I stopped paying attention to my activity, because activity was for newbies. I was a seasoned professional now. I could make the number happen with a lot less work.
The bill showed up the next quarter. The first two weeks I got a pass, because the last quarter had been that good. Then my manager asked the question every coasting rep dreads: “What do you have coming?”
I pointed at the quarter I’d already closed. Enough to cover two quarters and then some, the way I told it. He sat there quiet for a second. Then: “So do you think you can take the rest of the year off?”
No, I said. But you shouldn’t be on me so much. A few of these will turn into yeses soon.
“What if they don’t?”
Silence.
“What do you have working outside of those?”
More silence. That was the moment I had to say it out loud: I didn’t have a backup.
Here’s what the “seasoned professional” had actually built. The standard on our floor was 20 appointments a week. I had four meetings on the calendar, all with accounts I was hoping would close. Hope was my entire pipeline. So my manager benched me. Ten set appointments before I earned the right to work the field again.
The first call block was humbling. I figured I’d cruise through it. I was off. Skills I hadn’t used in months were gone, and I got frustrated fast. I wanted to skip the phones and just go sell. He wouldn’t let me. I had to earn it.
So I made the first dial as easy as I could. An old account that had told me no, but where the relationship was good. We caught up for a few minutes, and I asked how the new program was working out. He said, “Well, to be honest, not what we thought.”
That lit the fuse. I went straight into the one thing I knew cold: get the appointment. And I did. Four became five. And once I had five, five more seemed reasonable. Then another. Then another. By the end of the day I had earned my way back out.
Here’s the postscript that should scare you. Of the four sure things I was counting on to carry me, two closed on schedule. The other two slipped almost two full quarters. The account that saved my year was the “not what we thought” call from my first morning back on the phones, plus the pipeline that block rebuilt, accounts of every size, none of them hopes.
John Wooden started every season by teaching All-Americans how to put on their socks, because a wrinkle becomes a blister and a blister sits a player down. His line was simple: “It’s the little details that are vital. Little things make big things happen.” A call block is putting your socks on right. It is beneath nobody.
How do you get out of a slump?
Three moves, in the order they saved me:
- Count appointments, not confidence. The unit of truth in a pipeline is the set appointment, not the feeling that things will close. Twenty a week was the standard; I had four, and all four were hopes. Run the same math on yourself today. A typical B2B cycle runs 60 to 90 days, so the calendar you build this week is the quarter you report two quarters from now, and half of your sure things will show up late. Mine did.
- Earn the field back. When the pipeline is hollow, ground yourself before someone does it for you. Set a threshold and stay on the phones until you hit it. Mine was ten set appointments. The bench isn’t punishment. It’s the only place the rebuild can actually happen, because the field spends pipeline and the phones build it.
- Make the first dial the easiest one. Momentum is a skill you can engineer. Start with an old no where the relationship is still warm and ask one honest question about how things are going. You are not calling to pitch. You are calling to find the “not what we thought.” Then do the one thing you know cold: get the appointment. Four becomes five, and five more starts to seem reasonable.
The short version.
- Slumps are built during good quarters, one skipped call block at a time.
- Ask yourself the two questions my manager asked me: “What if they don’t?” and “What do you have working outside of those?” Silence means you’re already in one.
- Count set appointments, not confidence. Half your sure things will show up late.
- Ground yourself to the phones until a real threshold, then earn the field back.
- Start with the easiest warm dial and hunt for “not what we thought.”
Here’s your homework: count the set appointments on your calendar for next week. Not meetings you hope turn into deals. Set appointments. If the number embarrasses you, you don’t have a bad quarter coming. You have a slump you’re still building, and today is the cheapest day to stop.
This essay ran as edition 7 of The Frontline Sales Forecast, the weekly newsletter. One issue a week, published here on the Friday, then emailed and posted to LinkedIn the same morning. Same piece everywhere. Get the next one.